STAY SAFE. STAY SANE. GET OUTSIDE.

WHAT WE’RE DOING TO ENSURE A SAFE GETAWAY

A letter from our team

To our valued campers,

It is our goal to offer you some much needed rest and relaxation during this trying time. Camping in the great outdoors is one of the safest activities to do right now, and we’re so glad we’re able to provide families with a place to make long-lasting memories!Here at Jellystone Park™, we are doing everything we can to provide our campers with a safe stay that is still full of fun! To help keep our campers and staff members safe, we have enhanced sanitation measures that include frequent cleaning and disinfecting of areas throughout the entire Camp-Resort. To ensure our campers have the best vacation ever, we have a variety of available attractions to keep our campers entertained, while staying safe, from dawn to dusk. We, along with Yogi Bear™ & friends, look forward to welcoming you!

Your Jellystone Park™ Team

Before your arrival

  • To promote as little contact as possible during check-in, campers will receive a “It’s Time to Check-In” email the day before arrival to agree to the Terms & Conditions and make any final payments online. If you are a future arrival, you may complete these items in advance by locating the email titled, “Your Campspot Reservation Confirmation” and navigating to your confirmation link.
  • Look out for an email from our Jellystone Park™ team titled “Your Upcoming Stay Information!” In this email you will have more current information regarding your stay. You’ll read about modifications at the resort due to COVID-19, get information on what fun scheduled activities are available, and other helpful information for your stay.
  • If you are experiencing any COVID-19 symptoms, do not come.
  • In addition to your regular packing list (click here for some helpful reminders), bring all your own sports equipment (basketballs, volleyball, gaga ball, etc.), pack hand sanitizer and other cleaning equipment, a mask (this is required to enter all of our buildings at the Camp-Resort), s’more ingredients, and anything else to help you have a safe and fun vacation.
  • Talk to your kids about social distancing. Here are some tips to aid in your conversations.
  • Download Jellystone Park™ app prior to your arrival. With the app, you’ll be able to check out the most up-to-date attraction information, receive text alerts about events happening around the Camp-Resort, and more! Psst…once you’ve downloaded the app, click on the map pin to access our information!

At check-in

  • Upon arrival, please proceed to the Registration Station to check-in. You will receive wristbands for everyone in your group (please wear these at all times so we know who our registered campers are) and a car pass for your vehicles. Visit our Guest Dashboard for up-to-date info on hours of operation for attractions & facilities, daily activities, on-site dining, and more!
  • Maintain social distancing with our staff and follow guidelines as they help you to your cabin or campsite. We appreciate your patience as we help everyone through check-in as quickly and safely as possible.
  • If you have rented a golf cart for your stay, the staff member will assist you in picking one up.

During your stay

Though we are very excited to welcome you to our Camp-Resort to enjoy the great outdoors, we ask that you please do your part to help keep everyone (you and your family, fellow campers, our beloved Bears, and our staff) safe. Here are some guidelines to follow:

  • Practice social distancing by keeping a distance of 6-feet from anyone not in your group.
  • All guests must wear masks when entering any public building for the safety of our staff and other campers.
  • Wash your hands often and use hand sanitizer dispensers located throughout the Camp-Resort.
  • Forget something? We have supplies available for purchase at our Ranger Station such as masks, hand sanitizer, bandanas, and much more!

What you can do while here

  • The Water Zone and Ranger Smith™ Pool open May 7 – they will not have time slots. Guests must follow social distancing guidelines. Guests under the age of 18 must vacate the water at 12pm, 2:30pm, and 5pm for 15 minutes of cleaning. Adults may remain in the water, however, the water features will be turned off at this time.
  • All sports courts (basketball, gaga ball, soccer, horseshoes, and volleyball) are open, however, guests must bring their own equipment. 
  • Pedal carts are available. Proper cleaning/disinfecting occurs 3 times per day.
  • Playgrounds are open. They are sanitized at least twice daily.
  • Explore our Camp-Resort by going for a run, walk, or bike ride. 
  • Check out our hiking paths.
  • Gem mining is open. Limit to two families at a time. Gem mining supplies are available at gem mining.
  • Boo Boo’s Boot Camp Ninja Course is open.
  • Lazer Tag is open. Limit to 20 people per session. Equipment is sanitized after each session.
  • Mini golf is open.
  • Jumping pad is open with modifications and extra cleaning.
  • Arcade Alley is open. Guests are required to wear masks inside.
  • Archery Tag is open.
  • Candy Bar Bingo at the Cindy Bear™ Pavilion is available with modifications.
  • Outdoor movies are available.
  • Enjoy campfires & s’mores at your designated site.
  • Play cards/games at your site. 
  • Take-out activities such as arts & crafts and scavenger hunts are available for pick up at Cindy Bear™ Pavilion.
  • Look out for our Bears around the Camp-Resort! Check your activities schedule for when they’ll be on the prowl so you can get a photo with them! Please remember to practice social distancing and do not touch or hug the Bears. Air-fives are highly encouraged!
  • Dog park is open.
  • Registration Station is open but limited to 3 guests at a time.
  • Ranger Station (store) is open but limited to 10 guests at a time.
  • Campfire Canteen (cafe) is open for take-out only. Indoor seating is not be available.
  • Comfort Stations (bathhouses) are open with restrictions.
  • Rent a golf cart to explore the Camp-Resort. 
  • Hot tubs are available to rent. Call or visit reservations for availability.
  • Hammocks are available for rent. Call or visit reservations for availability.

*Some attractions and facilities are limited to weekends only (or are not yet open – like our Water Zone, lazy river, and swimming pool) during non-peak season. The jumping pillow is not open due to construction. The Virtual Arena and Glow Ninja are not yet open. For the most up-to-date hours and availability, visit our Guest Dashboard.

HOW WE’RE ENSURING YOUR SAFETY DURING YOUR STAY

We have implemented several initiatives throughout our Camp-Resort to ensure the safety of our campers and our staff.

    • Masks must be worn when possible when interacting with staff or those outside of your household. Masks do not need to be worn while swimming or eating.
    • The following attractions are closed: Virtual Reality Arena, glow ninja, jumping pillow. As soon as local guidance permits opening, we will do so!
    • Max 10 people per site.
    • Day camp passes are not available.
    • Fun Passes, Bear Visits, & Tuck-ins are not available.
    • Visitors are not allowed at your site. Your site temporarily belongs to the names on your registration papers.
    • We have added additional signage throughout our Camp-Resort to remind everyone about social distancing, good hygiene practices, and other guidelines that are in place.
    • We are utilizing the Jellystone Park™ app to send reminders reinforcing social distancing and other measures that can be taken to ensure a safe experience.
    • Sanitizer stations are located throughout the Camp-Resort.
    • Express check-out process is automatic for all guests to minimize contact.
    • Cash-free methods of payment are available and encouraged.
    • We are using disinfectant throughout the Camp-Resort when cleaning and sanitizing.
    • Masks or shields are mandatory for all associates when interacting with guests or in buildings.
    • Staff have been trained on specific COVID-19 procedures based on OSHA and CDC guidelines.
    • The CDC states, “There is no evidence that COVID-19 can spread to people through the water used in pools, hot tubs, or water playgrounds. Proper operation and disinfection of pools, hot tubs, and water playgrounds should kill the virus that causes COVID-19. Limit close contact with people outside your home in public spaces, both in and out of the water.”
    • All campers must shower prior to using the swimming pools and water amenities.
    • Social distancing must be practiced. Our staff will be monitoring these areas to ensure campers are keeping themselves and others safe.
    • EPA approved chemicals are used and safety protocols meet or exceed industry standards.
    • Chairs, loungers, and tables, will be sanitized frequently.
    • Some of the chairs and loungers may be removed to aid in physical distancing.Water Zone & Swimming Pools:
  • Attractions
    • We’ve added new and exciting social distancing attractions to our line-up of offerings.
    • We’ve modified your favorite attractions to make them safe for everyone to enjoy.
    • We’re utilizing the Jellystone Park app to communicate event updates.
  • Food & Beverage

To make sure you’re staying safe while enjoying some delicious food at the Campfire Canteen, we have enhanced our cleaning procedures. Here’s what we’re doing:

    • Restaurant occupancy is dictated by local governance, so we have take-out available!
    • Single use condiments are utilized whenever possible.
    • Cleaning of high touch surfaces hourly (doors, ordering windows/counters, etc.)
    • Following all proper food handling procedures.
    • Offering cash-free methods of payment.
  • Cabins & Lodges

Glamping is a great way to enjoy a vacation but with all the comforts of home! View what we’re doing to ensure a safe getaway at your cabin or lodge here.

Booking and changing your travel

How to change or reschedule your trip
Already have a reservation but want to change the dates or cancel? Check out our cancelation policy here.
How to make a new reservation
Ready to book your vacation? Head over to our Ways to Stay section to check out our variety of cabins and campsites! When you’ve found the perfect one, simply click “Book Now”!

What can you do?

According to the CDC and the National Safety Council, and the WHO:
  • Wash your hands often – and thoroughly – with soap and water for at least 20 seconds
  • Alcohol-based hand sanitizer with at least 60% alcohol content is a good secondary option
  • Cover your mouth and nose with a cloth face cover when around others in a public setting
  • If you are in a private setting and do not have your face cloth covering, remember to always cover your nose and mouth when coughing or sneezing
  • Avoid touching your nose, mouth and eyes with unwashed hands
  • Avoid close contact with others especially those that are at a higher risk of getting very sick
  • Continue to keep about 6 feet between yourself and others
  • Clean and disinfect frequently touched surfaces

Stay informed

For more detailed information about COVID-19, how it spreads, prevention and treatment, learn more here.

Also, the CDC has updated their country index page where you can find up-to-date COVID-19 risk assessments by country.

cdc logo


As more information becomes available, we will continue to make adjustments to support the safety and well-being of guests and our team members.

It’s important to know, according to the Centers for Disease Control and Prevention, or CDC, older adults and people of any age who have serious underlying medical conditions are at higher risk from COVID‑19. A risk of exposure to COVID-19 exists in any public place, including Jellystone Park™.

Stay sane. Get outside.

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