FAQ

How can we help you?
How far in advance should I make my reservation?

We recommend booking at least 6 months in advance of desired arrival date, as our Camp-Resort will fill up quickly! We book reservations up to 360 days in advance!

How do I reserve my stay?

You can book your stay on our website by clicking “Book Now” or “Check Rates” throughout the site or give us a call at (301) 223-7117!

When is the cheapest time to book?

Visit us in the spring or fall and enjoy reduced rates! Please keep in mind, activities are limited to weekends only during these times. Enjoy reduced rates during the week (Sunday—Thursday), all season long!

What are your peak and non-peak season dates and does that impact the attractions?

Our Camp-Resort dates and availability of attractions vary throughout the season and are as follows:

2021 Peak Season: 6/11/21 – 8/28/21
2021 Non-Peak Season: 3/26/21 – 6/10/20 & 8/29/21 – 11/28/21

*Events, attractions, and facilities have limited availability during non-peak season.

What do I need to do to prepare for my arrival?

Check out our handy countdown calendar for all important dates leading up to your stay.

Can I tour the Camp-Resort?

We are happy to show off the Camp-Resort and we do allow tours. However, we cannot allow tours on holidays or busy weekends. Please call ahead, we would hate for you to waste a drive. 

Do you offer seasonal sites?

We do not, but some of our sister campgrounds do! You can learn all about our other parks here: www.northgateresorts.com

What are the office hours?

Our office hours vary depending on the season. For the most up-to-date hours, visit our Guest Dashboard!

Will my reservation guarantee a specific campsite or cabin assignment?

We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable lock-in fee. If you opt out of the lock-in fee, you are guaranteed your selected campsite or cabin type, but not the specific unit number.

How many guest are included in my base rate?

Your nightly base rate includes 4 people (2 years and older). Our larger cabin units include additional occupants. To learn more about our cabins, visit our Ways to Stay page!

What can I use my Jellystone Park™ gift card towards?

Jellystone Park™ gift cards are applicable towards reservations only. They may not be used towards Day Camp Passes, store purchases, or activities & amenities.

Is there a minimum night stay required?

There is!

Cabin types with a 2-night minimum stay required at all times: Camping Cabins, Cozy Cabins, Luxury and Luxury (Barrier Free) Cabins, 2-Bedroom Luxury Cabins, and Comfort Cottages.

Cabin types with a 2-night minimum stay required during non-peak season / 3-night minimum stay required during peak season: Bear-Themed Cottages, Premium Loft Cottages, Pine Forest Cabins, Great Escape Lodge, and Ranger’s Retreat.

Do you offer early check-in or late check-out?

Yes we do. We offer early and extended access for a fee. Early access (before check-in time) does not guarantee site/cabin will be ready or available at time of arrival. Extended access (after check-out time) does not guarantee guest will be able to stay on site/in cabin until departing from the Camp-Resort. Early access/extended access only guarantees access to the Camp-Resort and attractions, which requires parking in overflow. Access is based on availability – please call for info. We absolutely cannot accommodate access prior to 11am, so please plan your travel accordingly. Click to learn more about our cabin and campsite policies.

Do you offer any discounts?

We do! We offer great deals all season! You can also follow us on Facebook to stay up-to-date on any seasonal deals and specials we’re offering. We do not accept AAA, Good Sams Club, or any others.

Are you an active or retired service man or woman? To thank you for your service, we offer a military discount of 10% off any weekday (Sunday-Thursday) stay with promo code YOGITHANKSYOU.

*A valid ID must be presented at check-in to receive the discount. Excludes holidays (Memorial Day, Labor Day, & Columbus Day). May not be combined with other offers.

Are you a photographer, blogger, or social media enthusiast? Interested in getting a discount off your next stay in exchange for your vacation photos or a blog post on your stay? We want to hear from you! Simply contact us with your proposal and links to your website and social media pages. We will get back to you at our earliest convenience.

What forms of payment are accepted for my reservation?

We gladly accept Visa, Mastercard, and Discover. We do not accept American Express at this time.

DO YOU HAVE RVS AVAILABLE TO RENT?

While we do not rent RVs ourselves, we do partner with RV Share, a peer-to-peer online RV rental service. Browse available RVs here. With the rental of an RV from RV Share, you will still need to reserve a site.

Can I bring my pet with me?

Yes! Pets are allowed at our RV sites, but not in our playgrounds, restrooms, or other buildings. Pets are also allowed at pet-friendly cabins, so please request at time of booking. For 1 pet, there is a flat fee of $40. For 2 pets, there is a flat fee of $60. Pet owners are required to bring a crate(s) for their pets and are responsible for pet clean-up and noise control. For the safety of our guests, pets must be up to date on vaccinations. We reserve the right to remove hostile and disruptive pets from the park. View our Pet Waiver here.

Do you offer linen rentals?
Yes! For your convenience, we offer linen rentals. Our linen sets are $20 and include: pillow, sheets, blanket, towels, and wash cloths. For more information or to reserve your linens, click here.
Can my friends come and visit?

Absolutely! Guests must pay a visitor fee and the number of people per site cannot exceed 8. Check out prices here.

Can I pitch a tent at my campsite with my RV?

Yes, you can! We allow 1 small, 2-man tent at every RV site (in addition to the RV). Unfortunately, we don’t allow tents at any of our cabin sites.

What is the extra car policy and how many can be at one site?

We allow 2 cars per site (both cabin and campsite). If you have any additional vehicles, you must purchase a $5 car pass and park in our overflow parking lot near the Camp-Resort entrance.

Do you have quiet hours?

We do! Quiet hours are 10pm – 8am, Sunday through Thursday and 11pm – 8am, Friday and Saturday. Any guest under 18 years of age must be at their campsite or cabin during these hours, unless accompanied by an adult.

Are alcoholic beverages allowed?

They are, but the beverage must be held in an unmarked container or koozie. This is a family-friendly Camp-Resort, so please be considerate of others and refrain from loud and unseemly language.

Can we bring pool toys?

Yes, you can! We allow pool toys at our Ranger Smith™ Pool.

Are fireworks allowed?

With the exception of sparklers, fireworks are not allowed in Jellystone Park™.

Where do I get firewood?

We have firewood available for purchase and delivery at our Ranger Station and Registration Station! Campers are not allowed to bring their own firewood due to state regulations. This is to prevent the spread of invasive species causing deforestation. To preserve the beauty of our wooded Camp-Resort, please do not cut down or damage trees in any way.

Do you have Wi-Fi?
Wi-Fi is available throughout the Camp-Resort but signal strength varies. We cannot guarantee that satellites will work in our Camp-Resort.

What is the speed limit?

Because the Camp-Resort is full of active families with children, the speed limit throughout the Camp-Resort is 5MPH and is strongly enforced for your safety. We realize that this is ridiculous. If you do not feel that you are driving ridiculously slow, then you are driving too fast.

Can I bring my own golf cart, motorized scooter, or ATV to the Camp-Resort?

For safety and liability reasons, guests are not permitted to bring any personal motorized vehicles, such as golf carts, into Jellystone Park™. While we do not like to be the fun police, guests found in violation of this policy may be asked to leave without refund. For your convenience, we do offer golf cart rentals that allow accessing our Camp-Resort easy…and fun! If you have a disability, you can bring your own golf cart, however, you must provide documentation for insurance and have a handicap placard.

Can I smoke at the park?

Since we are a family Camp-Resort, smoking, including vaping, of any kind is not permitted in common and indoor areas, including but not limited to the pool area, playgrounds, pavilions, and all buildings. Smoking is not permitted inside cabins or on cabin porches, but is permitted at cabin sites. Smoking is permitted at campsites, but must be confined to your designated site. Smoking of any substances besides tobacco and vaporizers will not be tolerated. Management reserves the right to fine violators of this policy.

Where can I find information about themed events at the park?
Good question! We have a jam-packed calendar of themed weeks and weekends from March to November. You can find a list of our upcoming themed events here.

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Enter dates 4/15-5/10 at check-out. No promo code required. Click the link in our bio to learn more about this awesome deal!
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